At Vusevaping, customer satisfaction is our top priority. We strive to offer a seamless shopping experience with high-quality products and excellent customer service. Please take a moment to review our return and refund policy to understand the process.
Returns
We accept returns within 14 days from the date of receipt. To qualify for a return, the product must be unused, in its original packaging, and in a resellable condition. To initiate a return, please contact our customer support team, and they will guide you through the process.
Refunds
Once the returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.
Exchanges
We do not offer exchanges for products, but you may return an item and place a new order for the desired product. If the product is defective or damaged upon arrival, please contact us immediately, and we will arrange for a replacement at no additional cost.
Exceptions
For products that are damaged or defective, we will provide a full refund or replacement free of charge. However, items that have been opened or used will not be eligible for a return, unless the product is faulty.
How to Return an Item:
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Contact our customer service team at info@vusevaping.com to request a return.
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Provide the order number and details of the product.
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We will send you instructions on how to return the product.
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Once the product is returned, we will process the refund.
At Vusevaping, we are committed to ensuring that you have the best experience. If you have any questions about our return and refund process, please feel free to reach out.